Monthly Archives September 2014

Eliminating the Desktop Phone?

Posted by tannerconsult on September 26, 2014  /   Posted in Telecom Consulting Blog

Looking to eliminate the desktop phone? This can be done with an IP telephony “soft phone” application. Simply, your Laptop or PC- deployed with the appropriate software – becomes the vehicle to support  telephone communications.  A headset or USB handset is typically used to support this application.  Although the soft phone application has been typically marketed to home/office and “road warrior” personnel some clients are looking to reduce capital expenditures (eliminate desk top phone costs) and remove electronic clutter. This technology appears to be gaining traction, but it is not for everyone: there are feature and work-culture trade-offs. Call us if you would like to learn about them.

Remote Support Realities

Posted by tannerconsult on September 24, 2014  /   Posted in Telecom Consulting Blog

A new client informed TCG they would be using their local network integrator to support their headquarters location – located in upstate New York – and remote site relocation -located in New York City). Unfortunately, the client did not conduct full due diligence to discover how their “remote” NYC site was going to be supported in the event on-site service / maintenance was required. This became a significant logistical and fiscal challenge.

Make sure your business understands the implications of using an “enterprise” vendor who does not have formal presence at your remote sites.
Call TCG at 646 325-4944 or E-mail us at

SIP Trunking Realities

Posted by tannerconsult on September 24, 2014  /   Posted in Telecom Consulting Blog

A new TCG client told us how they had been proselytized by a carrier with an opportunity to replace an established PRI with SIP trunking: all in the name of cost reductions. The service – installed for approximately two years – achieved cost reductions, but at a price: the firm lost the ability to transfer calls from the SIP trunk to its other locations. Customers requiring transfers are asked to hang up and re-dial another number.

Make sure your business understands the implications of new technology and the requirements to maintain network integrity. Can your business afford abrupt service changes?
Call TCG at 646 325-4944 or E-mail us at

Hosted Solution Challenge

Posted by tannerconsult on September 24, 2014  /   Posted in Telecom Consulting Blog

A recent TCG client approached us with a challenge: design a solution to replace their substandard hosted voice service. TCG evaluated the environment and constructed a plan: develop a formidable MPLS network connecting their three locations with an IPT in-house solution. TCG leveraged the client’s embedded infrastructure to establish the groundwork for the IPT solution and purged their network of redundant legacy analog lines. Additionally new, more cost effective measures were introduced: in-house conferencing and Unified Communications set the stage for future telecom economy-of-scales.
Call TCG at 646 325-4944 or E-mail us at

Enterprise Challenge

Posted by tannerconsult on September 24, 2014  /   Posted in Telecom Consulting Blog

TCG was recently engaged to project manage a critical fast-track IPT upgrade transformation for a major international bank. TCG identified challenges to the established project plan; fashioned a rationale approach to project time frames; fostered team progress; helped craft a viable PMO template and successfully cut over 1200 call center agents & 5000 total endpoints to IPT over one productive weekend.

Looking for experienced IPT telecom consultants and project managers? TCG is your source.
Call TCG at 646 325-4944 or E-mail us at

Relocation Challenge

Posted by tannerconsult on September 24, 2014  /   Posted in Telecom Consulting Blog

This client approached us with a last minute challenge…
With only two weeks before this retail call center relocated within their building to another floor they contacted TCG for help: there was no commitment from the company’s network carriers and telecom vendor to relocate their voice systems and all voice, data and internet circuits to the new floor.

TCG obtained a vendor to relocate the voice system, contacted all carriers; removed needless circuits; negotiated more effective, competitive carrier rates and arranged for all circuits to be promptly relocated.

If your business is relocating, contact all carriers at least 60 calendar days before the relocation; review all telecom contracts; confirm the ability to conduct the required changes and obtain a committed relocation time & date or,
Contact experienced telecom consultants and project managers to facilitate your relocation. TCG is that source.
Call TCG at 646 325-4944 or E-mail us at

NYC Telecom Consulting Service

Posted by tannerconsult on September 23, 2014  /   Posted in Telecom Consulting Blog


Tanner Consulting Group

Tanner Telecom Consulting Group (TCG) provides assistance to companies looking to expand, relocate or upgrade their phone services in the greater NYC area. TCG is a NYC Telecom Consulting and project management firm serving the tri-state area including: NYC, Northern New Jersey and Southern Connecticut. TCG has more than two decades of experience in the NYC Telecom Consulting market. TCG specialized in relocation and project management business services. You can find support and an honest comparison of NYC phone services to make sure your business has the right telecom or voip contract to meet your needs. TCG offers services to local small business and enterprise level companies to determine the best solution for your telecom needs.

NYC Telecom Transformation

TCG has upgraded (transformed) scores of local and enterprise companies to new business phone systems. We have fostered upgrades from PBX to VoIP and server based full convergence (IPT); from PBX to hosted services, from hosted services back to on-premise IPT and to telecom mobility.


NYC Telecom Relocation

We specialize in business relocation, telephony relocation and technology relocation. We have relocated scores of local and enterprise business to new sites throughout the tri-state area: NYC, north New Jersey and southern Connecticut . Before you select a new location or plan your move, consider TCG Telecom Consulting Services. TCG will review your proposed new location before you sign your lease to insure building facilities and on-site premise telecom needs can be met.

Click here to obtain our “Five Tips to Support a Successful Technology Relocation” guide.

TCG also negotiates and advises best practice for asset swap, pre purchase or physical relocation of tangible assets into new facilities.


Technology Project Management

Technology Project management consists of a central point of contact for budget formation, pre-scheduling, architectural planning, facilities management, circuit installation, carrier coordination, business continuity (DR) planning and project deliverables.






Contact us today at (716) 241-1920 to request a service or receive more information on our telecommunications consultant company.
Hours of Operation: Monday–Saturday, 8:00 a.m.–6:00 p.m.Proudly Serving: NYC, New York, New Jersey, Connecticut and the Northeast USA.
TCG’s Mission:

  • Provide competent independent telecom consulting and technology project management protocols
  • Assure your business and technology meets are met with an unbiased and professional telecom consulting team
  • Utilize best practices to conduct successful business phone systems telecom technology relocation and transformation for your business
  • Supply additional business and technology solutions as required to meet your telecom needs
  • Offer independent objective advice: TCG has no financial connection with vendors or carriers
  • TCG is “vendor neutral.” Finding your best telecom solution is our only goal.

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