A new TCG client told us how they had been proselytized by a carrier with an opportunity to replace an established PRI with SIP trunking: all in the name of cost reductions. The service – installed for approximately two years – achieved cost reductions, but at a price: the firm lost the ability to transfer calls from the SIP trunk to its other locations. Customers requiring transfers are asked to hang up and re-dial another number.
Make sure your business understands the implications of new technology and the requirements to maintain network integrity. Can your business afford abrupt service changes?
Call TCG at 646 325-4944 or E-mail us at tcg@