SIP Trunking Realities

Posted by tannerconsult on September 24, 2014  /   Posted in Telecom Consulting Blog

A new TCG client told us how they had been proselytized by a carrier with an opportunity to replace an established PRI with SIP trunking: all in the name of cost reductions. The service – installed for approximately two years – achieved cost reductions, but at a price: the firm lost the ability to transfer calls from the SIP trunk to its other locations. Customers requiring transfers are asked to hang up and re-dial another number.

Make sure your business understands the implications of new technology and the requirements to maintain network integrity. Can your business afford abrupt service changes?
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