Author Archives tannerconsult

Looking to eliminate the desktop phone? This can be done with an IP telephony “soft phone” application. Simply, your Laptop or PC- deployed with the appropriate software – becomes the vehicle to support  telephone communications.  A headset or USB handset is typically used to support this application.  Although the soft phone application has been typically marketed to home/office and “road warrior” personnel some clients are looking to reduce capital expenditures (eliminate desk top phone costs) and remove electronic clutter. This technology appears to be gaining traction, but it is not for everyone: there are feature and work-culture trade-offs. Call us if you would like to learn about them.

A new client informed TCG they would be using their local network integrator to support their headquarters location – located in upstate New York – and remote site relocation -located in New York City). Unfortunately, the client did not conduct full due diligence to discover how their “remote” NYC site was going to be supported in the event on-site service / maintenance was required. This became a significant logistical and fiscal challenge.

TIP
Make sure your business understands the implications of using an “enterprise” vendor who does not have formal presence at your remote sites.
Call TCG at 646 325-4944 or E-mail us at tcg@tannerconsult.net

A new TCG client told us how they had been proselytized by a carrier with an opportunity to replace an established PRI with SIP trunking: all in the name of cost reductions. The service – installed for approximately two years – achieved cost reductions, but at a price: the firm lost the ability to transfer calls from the SIP trunk to its other locations. Customers requiring transfers are asked to hang up and re-dial another number.

TIP
Make sure your business understands the implications of new technology and the requirements to maintain network integrity. Can your business afford abrupt service changes?
Call TCG at 646 325-4944 or E-mail us at tcg@tannerconsult.net

A recent TCG client approached us with a challenge: design a solution to replace their substandard hosted voice service. TCG evaluated the environment and constructed a plan: develop a formidable MPLS network connecting their three locations with an IPT in-house solution. TCG leveraged the client’s embedded infrastructure to establish the groundwork for the IPT solution and purged their network of redundant legacy analog lines. Additionally new, more cost effective measures were introduced: in-house conferencing and Unified Communications set the stage for future telecom economy-of-scales.
Call TCG at 646 325-4944 or E-mail us at tcg@tannerconsult.net

TCG was recently engaged to project manage a critical fast-track IPT upgrade transformation for a major international bank. TCG identified challenges to the established project plan; fashioned a rationale approach to project time frames; fostered team progress; helped craft a viable PMO template and successfully cut over 1200 call center agents & 5000 total endpoints to IPT over one productive weekend.

TIP
Looking for experienced IPT telecom consultants and project managers? TCG is your source.
Call TCG at 646 325-4944 or E-mail us at tcg@tannerconsult.net

This client approached us with a last minute challenge…
With only two weeks before this retail call center relocated within their building to another floor they contacted TCG for help: there was no commitment from the company’s network carriers and telecom vendor to relocate their voice systems and all voice, data and internet circuits to the new floor.

TCG obtained a vendor to relocate the voice system, contacted all carriers; removed needless circuits; negotiated more effective, competitive carrier rates and arranged for all circuits to be promptly relocated.

TIP
If your business is relocating, contact all carriers at least 60 calendar days before the relocation; review all telecom contracts; confirm the ability to conduct the required changes and obtain a committed relocation time & date or,
Contact experienced telecom consultants and project managers to facilitate your relocation. TCG is that source.
Call TCG at 646 325-4944 or E-mail us at tcg@tannerconsult.net